_retail
Retail Banking

The Retail Banking industry needs to rethink its business model to reinforce its clients’ trust and its profitability while preparing for tomorrow’s ecosystem. More demanding clients in digital-banking services, along with the emergence of FinTechs, and the strengthening of regulatory frameworks, require a fundamental change in near and long-term strategy, as well as, the implementation of next-generation operating models accordingly.

A proven track record of managing complex projects and initiatives end-to-end

We foster strategic thinking and support your implementation initiatives, by defining development plans, by improving your competitiveness and your customer experience, and by optimizing your organization. We have also a well-rounded expertise in managing high-stake projects, involving the compliance to regulatory changes, the transformation of your IT, as well as, the development of digital and technological capabilities.  

A wide-ranging expertise in the banking industry

Our clients include a varied range of multinational and French players across the retail banking industry, such as : retail banks, digital banks, neo banks, FinTechs as well as Payment & credit-specialist companies. We are committed to make our clients the most successful players in their industry through tailor-made solutions, as well as distinctive and long-lasting improvements.  

Retail Banking

Our clients' feedbacks


Get some insights into some of our achievements, in our clients' words.

Use case


Go-to-market strategy for a digital-banking player.

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Go-to-market strategy for a digital-banking player.

Our challenge

We have been given a 12 months-deadline to transform a savings-specialist into a new digital-banking challenger.

Our achievements

We steered the project, from the definition of the digital offering and customer journeys, to the digitization of the clients' on-boarding and subscription processes, and we also implemented new operating and IT models accordingly. Moreover, we supported actively the transformation through change management in a cross-department approach (call-centers, middle and back offices, ...).

Benefits for our client

We transformed and well-tailored products and operations, in order to compete into the digital-banking market.

ailancy

Client-relationship transformation for a major retail bank.

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Client-relationship transformation for a major retail bank.

Our challenge

We have been asked to turn a traditional client-relationship into a digital and omnichannel model.

Our achievements

We revamped the overall remote-banking strategy and we re-shaped the customer contact-centers' organization. Moreover, we led multiple projects related to the clients mobile on-boarding processes, the strenghtening of digital-banking services, and the implementation of a marketplace. We also optimized the clients' touchpoints and supported the cultural change.

Benefits for our client

We delivered optimized and upgraded client-relationship processes, we improved the client satisfaction, and reduced distribution costs.

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Operational and transformational strategy for the Moroccan subsidiary of a leading banking group.

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Operational and transformational strategy for the Moroccan subsidiary of a leading banking group.

Our challenge

We have been asked to define the five-year strategic and operational plan of the bank in order to strenghten its continental footprint in Africa.

Our achievements

We conducted an overall and in depth as-is assessment of the business and operations, and co-worked with our client to build long-term strategic objectifs as well as near-term corrective actions.

Benefits for our client

We established clear, ambitious, and attainable strategic goals and provided guidance to realign operations accordingly.

ailancy

Data protection compliance implementation (GDPR) for a nationwide mutual bank.

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Data protection compliance implementation (GDPR) for a nationwide mutual bank.

Our challenge

We had to make our client GDPR-compliant, from its high-level governance to its operational processes and systems.

Our achievements

We headed the impact analysis of the regulation, and we addressed the marketing, communication, customer journey and CRM aspects of the project. Moreover, we advised our client on brand management and public relations topics regarding the regulation to be implemented.

Benefits for our client

We implemented a proportionate response to comply the regulation in a timely manner.

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Opportunity study for tapping the SME market by leveraging Open Banking capabilities

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Opportunity study for tapping the SME market by leveraging Open Banking capabilities

Our challenge

We have been asked to analyse how to profitably serve small and medium-sized enterprises (SMEs) by leveraging open banking capabilities.

Our achievements

We delivered a full set of market insights and of actionable recommendations. We also advised our client on how to build an ecosystem platform for tapping the SMEs market and benefit from financial technology. Moreover, we investigated potential partnerships in order to integrate banking products and services from FinTechs & third-party providers.

Benefits for our client

We provided detailed guidance and next-steps to effectively enter the new market.

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Clients