ailancy

Retour

ailancy

Fragile customers: compliance, profitability or solidarity, which support systems should be proposed?

Central Functions

Publication

Regulatory And Compliance

Download

Since 2014, people in a situation of financial fragility have been defined by law as “fragile customers“. Faced with the economic crisis linked to Covid 19 and the growing importance of ESG issues among the population, the measures deployed by institutions must be understood beyond their mere compliance with the 2014 law.

How to adapt its support system? Guillaume Louvet and Claire Vignes present their convictions

Authors

Guillaume Louvet

Partner - Central Functions

Claire Vignes

Consultant

Related publications