Fragile customers: compliance, profitability or solidarity, which support systems should be proposed?
Since 2014, people in a situation of financial fragility have been defined by law as “fragile customers“. Faced with the economic crisis linked to Covid 19 and the growing importance of ESG issues among the population, the measures deployed by institutions must be understood beyond their mere compliance with the 2014 law.
How to adapt its support system? Guillaume Louvet and Claire Vignes present their convictions