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Customer & employee experience, two sides of the same coin

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Retail Banking

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What if customer experience alone is not enough? What do your employees think and how can you leverage their experience?

The customer has taken a central place in the strategy of companies in all sectors.

With the digitalisation of usage, the customer journey is becoming more complex and the interactions between a brand and its customers are becoming more diverse across different channels.

Yes! Satisfaction surveys are a gold mine for finding sources of improvement in processes, customer journeys, internal organisation, etc.

But aren’t we missing out on a treasure that is right in front of us? Your employees!

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