Business

Insights

Ailancy helps its clients by bringing cross-functional expertise, such as: digital & customer experience, IT & Data, regulatory compliance, new product development, as well as, market research and benchmarking.

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Retrospective 2019 – Prospective 2020

  • Ailancy
  • Associée EN
  • Business categories
  • Business insights
  • Distribution
  • Efficiencies of organisations
  • Innovation & Digital
  • Innovation & Technology
  • Insurance
  • Investment Banking
  • Item categories
  • Manager
  • Partners
  • Publication
  • Regulatory And Compliance
  • Retail Banking
  • Senior Manager
  • Team categories
  • Trends

As the year 2020 begins, Ailancy invites you to relive the highlights of the financial industry in France. We invite you to discover our views and analyses through this retrospective of 2019. We also look forward to discussing the topics to be followed in 2020.

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Digital & Private Banking: a remarkable customer experience

  • Distribution
  • Publication
  • Retail Banking

Faced with the multiplication of digital uses and a changing environment, the relationship model in banking, which is still very much marked by the value of face-to-face contact, may be evolving, with impacts on segmentation and commercial organisation. Thus, the new customer relationship models in private banking now seem to...

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Defining a new relationship model in insurance #1

  • Distribution
  • Efficiencies of organisations
  • Insurance
  • Publication

Insurance companies, mutual insurance companies and bancassurance companies are now facing two major phenomena impacting their customer relations: the digitalisation of customers and the emergence of InsurTechs. In order to respond in the best possible way, it is necessary to think about adapting or even overhauling the relationship model. In...

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Banking CRCs & digital: how will they evolve by 2020?

  • Distribution
  • Efficiencies of organisations
  • Publication
  • Retail Banking

What are the prospects for banking Customer Relations Centres by 2020 in a context of digital transition? How will they take advantage of digital technology to reinvent remote customer relations? How can they play a pivotal role in cross-channel distribution? Why will they become the preferred contact for “digital friendly” and remote...

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Chatbot: the new face of customer relations?

  • Distribution
  • Efficiencies of organisations
  • Publication
  • Retail Banking

A chatbot is an interface capable of maintaining a conversation with a user by voice or text exchange. With the multiplication and digitalisation of contact points, the search for simplicity of the process, accessibility of services and speed of response times has never been so strongly felt by customers. Thus,...

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Customer & employee experience, two sides of the same coin

  • Distribution
  • Publication
  • Retail Banking

What if customer experience alone is not enough? What do your employees think and how can you leverage their experience? The customer has taken a central place in the strategy of companies in all sectors. With the digitalisation of usage, the customer journey is becoming more complex and the interactions...

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Online and offline customer journeys: how to reconcile them?

  • Distribution
  • Publication
  • Retail Banking

With the digitalisation of the underwriting process, retail banks and insurers are facing a major challenge: understanding and exploiting the influence of online channels on offline sales.  In other words, how to accelerate and manage the contribution of digital to sales in a multi-channel distribution context? This question is becoming...

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Open banking & business markets: strategic urgency

  • Distribution
  • Publication
  • Retail Banking
  • Trends

Professional customers are major consumers of banking products and services because of their activity (financing, electronic banking, etc.). With an average net banking income per professional customer of more than double that of an individual customer, they represent a real growth driver that is leading banks to rethink their approach...