Business

Insights

Ailancy helps its clients by bringing cross-functional expertise, such as: digital & customer experience, IT & Data, regulatory compliance, new product development, as well as, market research and benchmarking.

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Banking CRCs & digital: how will they evolve by 2020?

  • Distribution
  • Efficiencies of organisations
  • Publication
  • Retail Banking

What are the prospects for banking Customer Relations Centres by 2020 in a context of digital transition? How will they take advantage of digital technology to reinvent remote customer relations? How can they play a pivotal role in cross-channel distribution? Why will they become the preferred contact for “digital friendly” and remote...

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Defining a new relationship model in insurance #2

  • Efficiencies of organisations
  • Insurance
  • Publication

Insurance companies, mutual insurance companies and bancassurance companies are now facing two major phenomena impacting their customer relations: the digitalisation of customers and the emergence of InsurTechs. In order to respond in the best possible way, it is necessary to think about adapting or even overhauling the relationship model. In...

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Chatbot: the new face of customer relations?

  • Distribution
  • Efficiencies of organisations
  • Publication
  • Retail Banking

A chatbot is an interface capable of maintaining a conversation with a user by voice or text exchange. With the multiplication and digitalisation of contact points, the search for simplicity of the process, accessibility of services and speed of response times has never been so strongly felt by customers. Thus,...

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Optimisation and transformation of the permanent control function: Ailancy’s convictions and know-how

  • Business insights
  • Central Functions
  • Efficiencies of organisations
  • Innovation & Technology
  • Publication
  • Regulatory And Compliance
  • Trends

In recent years, the succession of regulatory requirements on internal control has particularly forced financial institutions to strengthen their permanent control system. The current new wave of digital transformation, accelerated by the Covid-19 health crisis, is leading managers to collaborate with new players (fintechs, etc.). Today, we are convinced that...

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The challenge of data management in retail banking

  • Efficiencies of organisations
  • Publication
  • Retail Banking

Although data management initially met the need for reliable market data for investment and asset management companies, it appears that these uses go far beyond this framework. The retail bank is no exception to this phenomenon as its interests are multiple: controlled 360° vision of the customer, better data management,...

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Outsourcing of banking activities in France: market situation and 5-year trends

  • Efficiencies of organisations
  • Publication
  • Retail Banking
  • Trends

Banking outsourcing is currently limited by banks to activities that are not in their “core business”. However, it is developing rapidly in response to current needs (digital, compliance, efficiency, IT). The banking outsourcing market is expected to grow by around 10% per year over the next 3 to 5 years.

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Data Management: How does technology enhance trust in data?

  • Efficiencies of organisations
  • Innovation & Technology
  • Investment Banking
  • Publication

At the breakfast on 27 June, Thibaut de Lajudie, Romain Devai and Clémentine Ravion presented the issues surrounding Data Governance and the growing need to put in place systems capable of improving the reliability of data using new technologies. Napoleon Index also presented the new functionalities of data certification through...

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Benchmark of Data Management Office (DMO) tools

  • Efficiencies of organisations
  • Innovation & Digital
  • Innovation & Technology
  • Publication
  • Regulatory And Compliance

Ailancy publishes its benchmark of Data Management Office tools. The subject of data is too often identified as an IT subject, whereas the challenges of data are transversal to all the company’s activities. Today, companies must spread the data culture in order to improve their operational efficiency and create new...